Privacy Policy: Frank About Croatia

Effective Date: Sun Apr 27 2025 00:00:00 GMT+0100 (British Summer Time)
Last Updated: Sun Apr 27 2025 00:00:00 GMT+0100 (British Summer Time)

What's Inside

1. Introduction

Frank, obrt za web i marketing – a company founded in 2017, registered in Croatia under registration number 97774715 – is committed to protecting your personal data and respecting your privacy. Our company, also known as Frank, obrt za web i marketing and trading as Frank About Croatia, operates various brands, including Frank About Croatia. We offer Travel Guide and Consultation Services for Croatia in the Online publishing and Marketing industry (specifically within the Marketing sector, with a focus on Online Publishing, Marketing, Content Creation, and Consultations) to our target audience of Individuals and travelers to Croatia.

This Privacy Notice explains how we collect, process, and share your personal data in accordance with applicable laws such as in Croatia: Regulation (EU) 2018/1725 on the protection of natural persons with regard to the processing of personal data by the EU institutions, bodies, offices and agencies and on the free movement of such data, and European Digital Services Act (DSA). It also outlines your rights and our procedures regarding data protection.

2. Data Controller & Contact Information

Frank, obrt za web i marketing is the data controller responsible for your personal data.
Primary Address:
Mugeba 25B
Porec, Croatia – 52440
Phone: +385912638037
General Email: info@frankaboutcroatia.com
Accessibility Inquiries: info@frankaboutcroatia.com
Privacy Inquiries (if different): info@frankaboutcroatia.com

For any questions regarding this Privacy Notice or our data practices, please contact our Site Editor: Vera Brljevic.

3. Data Protection Officer (DPO)

Our Data Protection Office for Frank About Croatia is Vera Brljevic and can be contacted at info@frankaboutcroatia.com.

4. Categories of Personal Data We Collect

Frank About Croatia and may collect, store and process the following types of personal data about you:

Information You Provide:
Data submitted through forms on Frank About Croatia (e.g., when you sign up, contact us, or request information via www.frankaboutcroatia.com). This may include your name, contact details, preferences, and any other information you choose to provide.
Copies of Correspondence:
Emails, letters, and any other communications (by post, email, or through Frank About Croatia) that you send to us.
Survey and Questionnaire Responses:
Responses provided if you participate in any surveys or questionnaires using Frank About Croatia.
Website Usage Data:
Information about your visits to Frank About Croatia, including traffic data and details on how you interact with our content.
Device Information:
Technical data such as your IP address, browser type and version, time zone setting, operating system, platform, and other technology-related details from the devices you use to access Frank About Croatia.

5. Provision of Personal Data

If you fail to provide the required personal data:
When Frank About Croatia and Frank, obrt za web i marketing is legally obligated to collect certain data or need it to perform our contractual obligations, your failure to provide this data may prevent us from fulfilling the contract (for example, providing you with Travel Guide and Consultation Services for Croatia). In such cases, we may have to cancel the relevant service or product, and you will be notified accordingly.

6. Purposes and Legal Basis for Processing

Frank About Croatia process your personal data for the following purposes:

Ensure Optimal Presentation:
To display our website content on Frank About Croatia in the most effective manner for you and your device.
Send Relevant Information:
To communicate details about our Travel Guide and Consultation Services for Croatia and offerings (such as Travel Guide and Consultation Services for Croatia) that may be of interest.
Contract Performance:
To fulfill our contractual obligations through Frank About Croatia and Frank, obrt za web i marketing with you.
Compliance with Legal Obligations:
To adhere to legal and regulatory requirements (including European Digital Services Act (DSA) and Consumer Rights Act 2023) and to satisfy Anti Money Laundering and Know Your Client requirements.
Feature Access & Account Protection:
To enable you to access various features on Frank About Croatia and to secure your account.
Third-Party Communications:
To allow third parties to contact you about relevant goods or services if you allow us to do so via Frank About Croatia.
Service Providers:
To transfer your information to our designated “Service Providers” so that they can service your requirements on or through Frank About Croatia.
Marketing Communications:
To send you marketing communications by electronic means (email or text) only if they relate to our Travel Guide and Consultation Services for Croatia or Frank About Croatia or offerings you have previously expressed interest in.
Statistical Analysis:
To aggregate your information with that of other users to generate statistical data that does not personally identify you after using Frank About Croatia. This aggregated data may be shared with third parties we collaborate with through Frank About Croatia.

7. Global Privacy and Data Processing Standards

Frank About Croatia respects and adheres to global privacy laws, using the GDPR as our benchmark standard. We ensure that your personal data collected via Frank About Croatia is processed in accordance with the highest legal requirements worldwide. To achieve this, we rely on the following lawful bases for processing your personal data:

Performance of a Contract (GDPR Article 6(1)(b))
Frank About Croatia process your data as necessary to fulfil our contractual obligations to you—such as providing the goods or services you have requested.
Legal Obligation (GDPR Article 6(1)(c))
Frank About Croatia may process your data when required by applicable laws or regulations. This ensures that our operations comply with legal and regulatory requirements in all jurisdictions.
Legitimate Interests (GDPR Article 6(1)(f))
Frank About Croatia in certain instances, may process your data to pursue our legitimate interests. This includes optimizing content presentation, delivering relevant promotions, improving our services, and preventing fraud, provided that these interests do not override your rights and freedoms.
Consent (GDPR Article 6(1)(a))
Where you have explicitly provided consent—such as for marketing communications or the use of non-essential cookies— Frank About Croatia processes your data based on your agreement. You may withdraw your consent at any time, and this withdrawal will not affect the lawfulness of any processing conducted before the consent was withdrawn.
By following these standards, Frank About Croatia ensures that our global data processing practices meet or exceed stringent privacy requirements, providing you with consistent and reliable protection of your personal data wherever you are located.

8. Marketing Communications

Frank About Croatia and Frank, obrt za web i marketing will only send you direct marketing communications by electronic means (email or text) if:

You have provided explicit consent to Frank About Croatia and Frank, obrt za web i marketing.
You have previously interacted with the Frank About Croatia website or Frank, obrt za web i marketing and the marketing relates to our Travel Guide and Consultation Services for Croatia or similar offerings.
You exercise your right to opt out of marketing communications. You can do this by contacting us at info@frankaboutcroatia.com or by unsubscribing via the link provided in our communications.

9. Sharing Your Personal Data

Frank About Croatia and Frank, obrt za web i marketing may share your personal data with third parties only under the following circumstances:

Within Our Group:
With companies that are part of our corporate group.
Service Providers:
With trusted third parties that assist in processing your requests or fulfilling contractual obligations using Frank About Croatia.
Legitimate Interests:
When sharing is necessary for our legitimate business interests (or those of a third party), provided that your rights and interests do not override these interests.
Business Transfers:
In connection with the sale, transfer, or merger of parts of Frank About Croatia business or assets.
Legal or Regulatory Compliance:
When required to comply with applicable legal or regulatory obligations, including those set out in Croatia and Regulation (EU) 2018/1725 on the protection of natural persons with regard to the processing of personal data by the EU institutions, bodies, offices and agencies and on the free movement of such data.

All third parties receiving your data are contractually bound to process it only on our instructions and in compliance with applicable data protection laws.

10. Cookies

Cookies are small files placed on your device when you visit Frank About Croatia. We use cookies to:

Recognize you and store your preferences on Frank About Croatia.
Enhance the performance and functionality of Frank About Croatia.
Generate aggregated statistical data for Frank About Croatia.
Deliver targeted advertising relevant to your interests when visiting Frank About Croatia.

Categories of cookies include:

Strictly Necessary Cookies: Essential for the operation of Frank About Croatia.
Performance Cookies: Collect data on how visitors use Frank About Croatia to create anonymous aggregated data.
Functionality Cookies: Enable a personalized experience by remembering your preferences for Frank About Croatia.
Targeting/Advertising Cookies: Deliver adverts tailored to you.

Some cookies remain on your device between sessions. You may disable cookies by adjusting your browser settings; however, doing so may limit the functionality of Frank About Croatia.

We use cookies in compliance with applicable legal frameworks such as Croatia (including the EU’s ePrivacy Directive and GDPR) and Regulation (EU) 2018/1725 on the protection of natural persons with regard to the processing of personal data by the EU institutions, bodies, offices and agencies and on the free movement of such data (for example, the CCPA for California). A cookie consent banner is provided on our website, and you may adjust your preferences at any time via our https://www.frankaboutcroatia.com/disclaimer/.

11. Data Security

Frank About Croatia and Frank, obrt za web i marketing have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access is restricted to Frank About Croatia and Frank, obrt za web i marketing employees, agents, contractors, and other third parties who require it for legitimate business purposes and who are bound by confidentiality obligations.

In addition, Frank, obrt za web i marketing have established procedures to address any suspected data breach. If a breach occurs, we will promptly notify you and any applicable regulatory authorities, in accordance with Croatia and Regulation (EU) 2018/1725 on the protection of natural persons with regard to the processing of personal data by the EU institutions, bodies, offices and agencies and on the free movement of such data. Our technical safeguards include encryption, regular security audits, and strict access controls.

For any security-related inquiries, please contact us at info@frankaboutcroatia.com.

12. Data Retention

Frank, obrt za web i marketing will retain your personal data regarding Frank About Croatia only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory, accounting, or reporting requirements, as defined by 2 years.

To determine the appropriate retention period, Frank, obrt za web i marketing consider the quantity, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

Once your data is no longer needed, it will be securely deleted or anonymized.

13. Your Data Protection Rights

This section explains your rights regarding how your personal data is processed by Frank, obrt za web i marketing. If you wish to exercise any of these rights, please contact us using the details below.

Right to Withdraw Consent:
You may withdraw your consent at any time. This will not affect the lawfulness of any processing prior to your withdrawal but may limit our ability at Frank, obrt za web i marketing to provide certain services.
Right of Access:
You have the right to access the personal data Frank, obrt za web i marketing holds about you, free of charge.
Right to Rectification:
You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure (“Right to be Forgotten”):
You may ask us to delete your personal data, subject to certain exceptions where retention is legally required.
Right to Restrict Processing:
You can request that we limit the processing of your personal data.
Right to Data Portability:
You have the right to receive your personal data in a structured, commonly used, machine-readable format or to have it transferred to another controller.
Right to Object:
Under certain circumstances, you have the right to object to the processing of your personal data.
Rights under CCPA/CPRA:
For California residents, this includes the right to know, the right to delete, and the right to opt out of the sale of personal information.
Rights under PIPEDA:
For Canadian residents, this includes the right to access and correct your personal information.

To exercise these rights, please contact us at info@frankaboutcroatia.com.

Representatives of Frank, obrt za web i marketing will respond within the timeframe required by applicable law. We endevour to respond to all privacy requests within 30 days of receipt, ensuring prompt and effective compliance with global data protection regulations.

14. International Transfers of Personal Data

Your personal data may be transferred to and stored in destinations in and outside the European Economic Area (EEA) and processed by personnel operating outside the EEA.

Whenever we transfer your data, we ensure that a similar level of protection is maintained by implementing one or more of the following safeguards:

Adequacy Decisions:
Data is transferred only to countries deemed by the European Commission to provide an adequate level of protection.
Standard Contractual Clauses (SCCs):
We use contracts (when requested) approved by the European Commission to safeguard your data.
Privacy Shield (or Successor Frameworks):
Where applicable, for transfers involving US-based providers.
Other Safeguards:
Such as Binding Corporate Rules (BCRs) or approved codes of conduct.

For further details on the specific mechanisms used for international transfers, please contact us at info@frankaboutcroatia.com.

15. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our data processing practices or legal obligations, including updates under European Digital Services Act (DSA) or changes in Croatia. All updates will be posted on this page with a revised “Effective Date” (Sun Apr 27 2025 00:00:00 GMT+0100 (British Summer Time)). Significant changes may also be communicated via website banners on www.frankaboutcroatia.com and notifications sent to info@frankaboutcroatia.com. Please review this page periodically to stay informed of any updates.

16. Complaints

If you believe that our handling of your personal data does not comply with applicable data protection laws under the Regulation (EU) 2018/1725 on the protection of natural persons with regard to the processing of personal data by the EU institutions, bodies, offices and agencies and on the free movement of such data (including Croatia), you have the right to lodge a complaint with the relevant supervisory authority eg: Croatian Personal Data Protection Agency (AZOP) or courts in Pazin. Alternatively, you may contact us directly to discuss your concerns at info@frankaboutcroatia.com or +385912638037.

17. Contact Frank About Croatia

If you have any questions or concerns regarding this Privacy Notice or our data practices, please contact us at:

Full Legal Entity Name:
Frank, obrt za web i marketing (a.k.a. Frank, obrt za web i marketing)
Trading as: Frank About Croatia
Operating under the brand(s): Frank About Croatia, Frank About Croatia, and Frank About Croatia

Address:
Mugeba 25B
Porec, Croatia – 52440
Phone: +385912638037
General Email: info@frankaboutcroatia.com
Privacy/Accessibility Inquiries: info@frankaboutcroatia.com / info@frankaboutcroatia.com

18. Mediavine Programmatic Advertising (Ver 1.1)

The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.

First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioral advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimize advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies.

Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalized advertisements on the Website.

The Website collects the following data using a cookie when serving personalized ads:

IP Address
Operating System type
Operating System version
Device Type
Language of the website
Web browser type
Email (in hashed form)

Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.

If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.

For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.

May 4, 2025